Who can decide to hold a flight for connecting or late customers?

Who can decide to hold a flight for connecting or late customers?

• A. Local Blue City Operations Centers and Supervisors, depending on the city
• B. System Operations
• C. Both "Local Blue City Operations Centers and Supervisors" and System Operations
• D. None of the above

Answer: (C)

Holding a flight to protect a connecting or late passenger is a decision that involves both on-site local operations and the system-wide operations team. Local Blue City Operations Centers and Supervisors are closest to the airport conditions, gate availability, crew constraints, and the specific connection risks in their city. They can initiate or request a hold when preserving a connection makes sense for the passengers and the local operation. System Operations maintains the broader network view, balancing schedule integrity and overall network performance, and can approve or coordinate holds that impact multiple flights or the wider system. By having both levels involved, holds can be applied when it improves the chance of the connecting passengers making their connection while also keeping the broader network running smoothly.

Holding a flight to protect a connecting or late passenger is a decision that involves both on-site local operations and the system-wide operations team. Local Blue City Operations Centers and Supervisors are closest to the airport conditions, gate availability, crew constraints, and the specific connection risks in their city. They can initiate or request a hold when preserving a connection makes sense for the passengers and the local operation. System Operations maintains the broader network view, balancing schedule integrity and overall network performance, and can approve or coordinate holds that impact multiple flights or the wider system.

By having both levels involved, holds can be applied when it improves the chance of the connecting passengers making their connection while also keeping the broader network running smoothly.