JetBlue may deny transportation under exit seat requirements for which reasons?

JetBlue may deny transportation under exit seat requirements for which reasons?

• A. A customer refuses to comply with FAA-approved exit seating procedures
• B. The only seat physically accommodating the person's disability is an exit seat
• C. Both 'a' and 'b' are correct
• D. None of the above

Answer: (C)

Exit row seating is safety-driven: the passengers in these seats must be able to operate the exit, understand and follow crew instructions, and not have a condition that would prevent them from helping in an evacuation. If a passenger refuses to comply with the exit seating procedures, they cannot be seated in that row, and the airline may deny transportation to keep safety standards intact. Likewise, if the only seat that would accommodate a person’s disability is an exit seat, there isn’t a safe, workable way to assign them to that row because they may not be able to perform the required duties. In that situation, denial of transportation or reassignment to a non-exit seat with appropriate accommodations is the appropriate course.

Exit row seating is safety-driven: the passengers in these seats must be able to operate the exit, understand and follow crew instructions, and not have a condition that would prevent them from helping in an evacuation. If a passenger refuses to comply with the exit seating procedures, they cannot be seated in that row, and the airline may deny transportation to keep safety standards intact. Likewise, if the only seat that would accommodate a person’s disability is an exit seat, there isn’t a safe, workable way to assign them to that row because they may not be able to perform the required duties. In that situation, denial of transportation or reassignment to a non-exit seat with appropriate accommodations is the appropriate course.